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Role Training

Making it easy to get your people up to speed quickly

Custom design of the training for key roles so your people can quickly become competent and confident.

How we can help you

We work with you to identify what good performance looks like for a particular role, and figure out the fastest way to get your people to that level. We’ll design a “pathway to performance” and deliver the learning experiences and performance support tools to take them on that journey.  We’ll also provide you with the assessment tools you need to evaluate performance.

Although speed to performance matters in every role, it matters even more with high value roles or highly resourced roles.  For these roles every extra week spent under-performing or in-training costs the business a lot of money.  So it makes sense to get them up to speed quickly by streamlining their “pathway to performance”. 

We can help you with role training:

  • When it matters how long it takes to get people in your key roles up to speed
  • When it matters how competent and confident your people are in the role
  • When it keeps taking longer to train new starters
  • When you don’t have the time to consider how to do it better or differently
  • When you know you should be taking advantage of new technologies for training

 

Some of the typical roles we improve speed to performance for are:

  • Sales and service teams
  • Core business teams
  • Hands-on operational or technical teams
  • Contact centres.

The team at Optimism were always professional - they did what they said they would do and asked excellent questions to understand our needs. The mix of digital and traditional modalities was a perfect fit for our people and we’ve had great feedback from participants. We have also cut down training time and improved on the rate to competency time frame. We’re thrilled with the result! 

Training Manager | Ground Operations Training

We thoroughly enjoyed working with Optimism and are thrilled with the work they produced for us. Optimism’s team are really collaborative; we always felt like they ‘got it’ and we were all on the same page. We’ve had great feedback from our learners who say that the blended approach has made the new workshops far more engaging and they feel more confident as a result. In short, we highly recommend working with Optimism!

Senior Business Advisor, MPI

Why Optimism?

Return on investment

We’ll work with you upfront to determine how to measure the success of the project.

Latest technologies for learning

We’re constantly reviewing new technologies and how they relate to learning and performance, which means we can apply the best technologies to your situation.

Whole of job approach

We take a holistic approach to role-based training so people learn their role within context, not in isolation.

Key Areas

See how we can lift performance across a range of your business areas.

Induction Frameworks & Solutions
Give your people the best start with an engaging experience
Induction Frameworks & Solutions
Give your people the best start with an engaging experience

Creative and engaging experiences that bring new people up-to-speed faster by supporting them from pre-employment through to on-job performance

Health & Safety Learning Solutions
Keeping your people safe
Health & Safety Learning Solutions
Keeping your people safe

Learning solutions custom-made specifically for your business, demonstrating your commitment to keeping people safe and supporting safe practices and compliance.

Role Training
Making it easy to get your people up to speed quickly
Role Training
Making it easy to get your people up to speed quickly

Targeted learning to support your people to quickly become competent and productive in their role.

Professional Development
Making the right investment in developing your people
Professional Development
Making the right investment in developing your people

Create targeted, custom-made learning opportunities for your people to support career development, job satisfaction and overall engagement.

Products & Services
Building sales knowledge, capability and confidence
Products & Services
Building sales knowledge, capability and confidence

Engaging product knowledge learning, designed to drive sales and lift customer satisfaction.

Sales & Service Applied
Building sales & service capability for competitive edge
Sales & Service Applied
Building sales & service capability for competitive edge

Equip your sales and service teams to satisfy customers, achieve their targets, and drive business growth and revenue

Risk & Compliance
Minimising risk, maximising performance
Risk & Compliance
Minimising risk, maximising performance

Engaging, custom-made learning solutions to reduce risk exposure and maintain compliance standards (without putting everyone to sleep).

Policy & Procedure
Meaningful engagement with policy and procedures
Policy & Procedure
Meaningful engagement with policy and procedures

Learning solutions that ensure policy and procedure can be applied during day-to-day work in a meaningful way.

Case Studies

Warehouse Stationery

Insights

Is your L&D aligned to your strategic business goals?
How do I choose between bespoke & off-the-shelf eLearning?