Building sales knowledge, capability and confidence
Keep your team’s product knowledge fresh and their customer service skills sharp
We create learning solutions that integrate product knowledge and sales capability so that your people know what they are talking about and can provide the best service to meet your customers’ needs.
We use a variety of techniques and incorporate typical scenario situations so that your people learn how to talk to customers, ask the right questions and apply product knowledge within the customer sales and service process.
An effective product and services learning solution helps keep you ahead of the competition.
When you launch new products or services, or want to reinvigorate sales of existing products, a targeted learning solution will make sure your people have the knowledge, capability and support tools to help them translate into sales.
They are quick to take up the challenges offered; they deliver the promised great cost effective, innovative and fun learning. We value Optimism's input in delivering award-winning learning opportunities to our team at Warehouse Stationery.
We partnered with Optimism to transform our internal product knowledge in to e-learning that is accessible for our global sales teams. From the initial consultation through to development and delivery Sussan and her team demonstrated patience and true business partnering in their flexible approach to our business and strategy.
Our solutions focus on learning how to apply knowledge to drive sales and boost revenue.
We’ve done it before! So you can have confidence you’re working with the right people to build your team’s capability.
We create learning that is designed for your people to be able to actively apply, making it more engaging and effective.