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Products & Services

Building sales knowledge, capability and confidence

Keep your team’s product knowledge fresh and their customer service skills sharp

Product and services solutions are designed to upskill your team to be able to apply knowledge to boost sales and create a great customer experience.

How we can help you

We create learning solutions that integrate product knowledge and sales capability so that your people know what they are talking about and can provide the best service to meet your customers’ needs.

We use a variety of techniques and incorporate typical scenario situations so that your people learn how to talk to customers, ask the right questions and apply product knowledge within the customer sales and service process.

An effective product and services learning solution helps keep you ahead of the competition.

When you launch new products or services, or want to reinvigorate sales of existing products, a targeted learning solution will make sure your people have the knowledge, capability and support tools to help them translate into sales.


They are quick to take up the challenges offered; they deliver the promised great cost effective, innovative and fun learning. We value Optimism's input in delivering award-winning learning opportunities to our team at Warehouse Stationery.

Learning & Development Manager, Warehouse Stationery


We partnered with Optimism to transform our internal product knowledge in to e-learning that is accessible for our global sales teams. From the initial consultation through to development and delivery Sussan and her team demonstrated patience and true business partnering in their flexible approach to our business and strategy.

Sales Capability Specialist - Global Ingredients, Fonterra
Induction Frameworks & Solutions
Give your people the best start with an engaging experience
Induction Frameworks & Solutions
Give your people the best start with an engaging experience

Creative and engaging experiences that bring new people up-to-speed faster by supporting them from pre-employment through to on-job performance

Health & Safety Learning Solutions
Keeping your people safe
Health & Safety Learning Solutions
Keeping your people safe

Learning solutions custom-made specifically for your business, demonstrating your commitment to keeping people safe and supporting safe practices and compliance.

Products & Services
Building sales knowledge, capability and confidence
Products & Services
Building sales knowledge, capability and confidence

Engaging product knowledge learning, designed to drive sales and lift customer satisfaction.

Professional Development
Making the right investment in developing your people
Professional Development
Making the right investment in developing your people

Create targeted, custom-made learning opportunities for your people to support career development, job satisfaction and overall engagement.

Role Training
Making it easy to get your people up to speed quickly
Role Training
Making it easy to get your people up to speed quickly

Targeted learning to support your people to quickly become competent and productive in their role.

Risk & Compliance
Minimising risk, maximising performance
Risk & Compliance
Minimising risk, maximising performance

Engaging, custom-made learning solutions to reduce risk exposure and maintain compliance standards (without putting everyone to sleep).

Policy & Procedure
Meaningful engagement with policy and procedures
Policy & Procedure
Meaningful engagement with policy and procedures

Learning solutions that ensure policy and procedure can be applied during day-to-day work in a meaningful way.

Why Optimism?

Application focus

Our solutions focus on learning how to apply knowledge to drive sales and boost revenue.

Experience

We’ve done it before! So you can have confidence you’re working with the right people to build your team’s capability.

Engaging

We create learning that is designed for your people to be able to actively apply, making it more engaging and effective.

Case Studies

A Global Airline
Baggage Handling Training
Warehouse Stationery
Fonterra

Insights

As a learner, which eLearning module would YOU rather be doing?