Translating legislation or policy changes into everyday procedures and practices that are easy for staff to implement
Related Case Studies
Legal Services Agency The Legal Services Agency recognised a significant amount of knowledge not being captured and shared by staff throughout regional offices. As a result, processes and practice of granting legal aid was inconsistent. There was also a need to reduce the caseload of specialist advisors, to enable them to concentrate on the highly complex cases. Ockwell was asked to develop a solution to improve consistency and increase the knowledge capacity of Grants staff.
Contact Energy - FlyBuys Online Contact Energy had just become a FlyBuys partner and needed to launch the new alliance to the company as well as upskill the contact centre for implementation. This was a strategic initiative which would provide customers with an additional incentive for using Contact Energy, and Ockwell was asked to provide an efficient and effective learning solution.