Our extensive experience is evidenced by a history of successful projects and delighted clients.

"I’m more than happy to be an enthusiastic referee for any L and D consulting work you are pitching for and for you to include Air New Zealand on your website as a client."

Muriel Roake
Manager Brand & Organisational Development
Air New Zealand

"Sussan and Optimism are effective and efficient partners for Warehouse Stationery in scoping, developing and delivering best-fit training in various learning media at retail and management levels. They are quick to take up the challenges offered; they deliver great solutions which provide cost effective, innovative and fun learning. We value Optimism’s input in delivering award-winning learning opportunities to our team at Warehouse Stationery.

We’ve found Optimism to be one of New Zealand’s best in the design and creation of core skills learning tailored to any business."

Garth Cook / DJ Williams
L&D Manager / HR Manager
Warehouse Stationery Ltd

"In the space of just 4 months, we have achieved a 40% reduction in error rates.

This is an exceptional achievement and full credit must be given to the professionalism of the training material. Our staff can relate to it, they’ve willingly bought into the self-paced approach to improving their personal performances and indeed, the new levels of pride and personal ownership for the controllable aspects of their jobs are best reflected in this remarkable turnaround in our efficiency and accuracy."

David McLister
General Manager
AA Express

"The specialists were full of praise for the ideas and the tools they were given to go about their business. They were also very impressed with you as a facilitator and liked your calm style. I think it was a huge success and I'd like to thank you for getting this off the ground so quickly."

Carla Andersen
Craft & Production Development Manager
TVNZ

"On 31 October 2003 our learning framework initiative or Quest Project was officially completed. Our stakeholders, and specifically those staff involved in training others or being trained themselves, have rated it an outstanding success.

With the assistance of Ockwell we have developed the first on-line learning tools of this type within Inland Revenue.

Ockwell assisted us with introducing a proven methodology which formed the basis for developing our self-paced learning products.

In addition, Ockwell provided specialist advice, critique and mentoring support to our product development team and project manager.

I would have no hesitation in recommending Ockwell to any organisation considering an initiative of this type."

Bruce Findlay
Area Manager - South Island
Inland Revenue Child Support

"Sussan Ockwell and her team have supported us with some key business projects particularly with new IT system implementations. I have used and will continue to use Ockwell because not only do they deliver quality training solutions but also they challenge and support us with the broader implementation issues surrounding the projects that they become involved in. Working with Ockwell is easy because we clarify roles and outputs very clearly up-front. At the same time they have the flexibility to adapt to your changing business conditions — for us they have delivered on impossible time frames on more than one occasion. The people I have dealt with are true professionals, easy to work with and they help make work fun!"

Nick McKissack
General Manager Human Resources
Quotable Value New Zealand

"I had the material for an Induction course — but I had to make it interactive. HELP!!!!!

In steps Ockwell. Our appointed project manager very professionally produces, in a very tight timeframe, an informative, interactive two-day programme. We ran seven courses during the year and every one of them received exceptional evaluations."

Richard Bialy
Human Resources
Transpower

"Rolling out our technical training framework has been made a lot easier due to Ockwell's involvement. They provided valuable comment on our framework, and steered us in the right direction with a training matrix and learning objectives. They have a thoroughly professional approach to their work, are strongly customer focused, stick to deadlines and are very responsive to our needs. They also have impressed us with their sound grasp of the technical nature of our industry, and ability to get 'inside' our business. The result has been the rolling out of the framework in a pilot area which has been a great success."

Therese Kelly
Technical Skills Development Manager
Royal & SunAlliance

"Ockwell (Optimism) take the time to understand your business and therefore develop and deliver training packages that only add value to your organisation. They go out of their way to make sure what you get is what you want. There’s not too much more you could ask of them, and if you did, I’d bet they’d deliver. Absolutely fabulous group to work with."

Sharon Hema
Contact Centre Manager
Student Services, Work & Income

"Palmerston North City Council engaged Ockwell to develop a customer service training package. We asked Ockwell to design a package that would catch the attention of staff, would have long term benefits, and be cost effective. The quality and presentation of materials lent a distinct feel to the training. The flexible delivery options of self-paced and in-house coaches have enabled the training to continue with minimum cost as staff turn over. But probably the biggest impact has been the monitoring strategies that were developed and are still in place 16 months later. Ockwell's consultant worked closely with managers and staff in developing the training. The consultant had a very good understanding of the client requirements and gained the confidence of managers and staff. The whole project was handled professionally."

Cheryl Bryant
Human Resources Manager
Palmerston North City Council

"Ockwell were engaged to work along side a small team to design, develop and deliver training material for a large national client. The Ockwell consultants worked onsite and quickly blended into the team. They were professional, proactive and readily took responsibility for delivering high quality outcomes. As the training lead on the job, this certainly made my job a lot easier.

The result was over 1000 people trained, either online or by attending a classroom based course, in the space of four weeks. Over 25 courses were developed and materials included comprehensive trainer guides, trainee workbooks, slide packs and a variety of job aids.

The timeframes for this engagement were very aggressive, but the training was delivered on time and as planned. This enabled the overall project to be implemented on schedule.

I enjoyed the experience of working with the folks from Ockwell and hope there is another opportunity to do so again in the future."

Caroline Iles
Manager
BearingPoint